It is very well done- except the obvious agenda of shaming the police that put their lives on the line for these people. It's not 20010 when everyone would have cellphones, telling the cops what they would need to help. Their reasons for not storming the building were totally valid for the time. I admire the director for giving the back story of the shooter but not the name. It would have been a much better documentary if the director had remained unbiased and realizes that the only blame lied with the shooter.

Charlie Minn. I've never been so disgusted. There was no need for all the footage of the victims, especially over and over again. The families shouldn't have to see this. I don't feel they could watch this and feel a sense of happiness with their loved ones stories being told. Your so called investigative reporting just came across as rude and disrespectful. Sure mistakes are made and tactics can always be improved. But in a situation never before seen, in the heat of the moment, trying to follow your training but adjusting to the situation at hand with information from all angles. I'd like to see how you could of perfectly saved the day.